Refund Requests
Refund requests should be raised with VM Care support along with order details, payment reference, and the reason for the request. Requests are reviewed according to product condition, order status, and applicable company rules.
Refund Policy
This policy describes the general conditions under which refund requests may be reviewed.
Review Process
Approved refunds are processed to the original payment method or another approved channel, subject to banking and payment gateway timelines.
Non-Refundable Cases
Products that are used, damaged after delivery, missing required proof, or outside the accepted request window may not qualify for refund.